SHIPPING & RETURNS
The current International pandemic from COVID-19 is currently impacting our business in the following ways:
Domestic Shipping: We are still working hard to get your orders processed and shipped in a timely manner. Please be aware that depending on the shipping destination, your package may experience delivery delays. FedEx and USPS have both been impacted by the pandemic and shipping times have been slower than usual. Please contact us if you have further concerns.
Payments & Shipping Policy
Payments can be made via Cash, Credit Card, Debit Card, Paypal, Afterpay & Apple Pay. Once an order submitted your card is charged for the amount of your order. When selecting 3rd party payment options please review and read the authorization and verification process. You may be redirected to set up an account with the third party provider.
At this time, I.R.I.S.E. Beautique requires both Payer Verification and Address Confirmation for all orders paid by PayPal. Both of these processes must be completed with PayPal before placing an order on www.whatifirise.com if your payment option is paypal.
Refunds are given in the form of store credit. For more information or questions please email us at email@example.com
General Shipping and Processing Information
We work to ship out orders within 5-7 business day after the order is received. For holidays, Friday afternoons, weekends, and during physical inventory audits or product launches, we may take up to 7-10 business days to ship orders from our warehouse.
Tracking for your order will be emailed to you once your order ships from our warehouse. Your order status and updates will be sent to the email on file. Tracking updates are available typically within 48 hours of shipping out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please allow three additional business days due to shipping feel free to email Customer Service at firstname.lastname@example.org and we will be happy to assist you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form payment will be credited to your account in the form of a Gift Card to I.R.I.S.E. Beautique, and no cash refund will be given.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service. The customer is responsible for all shipping and handling fees.
Domestic Shipping Information
***Shipping may be affected by COVID due to restrictions and shipment delays.
Shipping options for shipping within the U.S. are as follows:
Business days are Monday through Friday only and do not include national holidays. All shipping cost and upgraded shipping cost is covered by the customer unless noted by the system.Standard shipping after the order is processed has an estimated delivery of 7-10 business days.
Orders over $175 that ship free will do so under the most economical shipping method, which can include but not limited to services available through USPS, UPS or FedEx.
Paid Ground shipping with estimated delivery within 7-10 business days.
Paid Priority shipping with estimated delivery within 3-5 business days.
Paid Express shipping with estimated delivery within 1-2 business day.
Paid shipping costs will be calculated at checkout automatically by the carrier based on weight and destination. Delivery dates for ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days as reported by the shipping carrier. Please contact us if you have any concerns about an express package delivery at email@example.com
If your Express order is placed after 2pm CST, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery. Orders refused at delivery and returned to us are subject to having return shipping costs, and a restocking fee withheld from any credits issued once the package has been returned to our warehouse.
International Shipping Information
We are currently working on offering International Shipping. Guidelines listed for future reference.
All international packages are shipped via UPS or DHL and the various options available are presented at checkout. Rates are based on destination and package weight.
Delivery times for international packages vary depending on the destination and can take up to 4 weeks from the time it has shipped until it is delivered.
International orders are subject to duties/customs fees at the time of checkout. We collect these fees at checkout and remit them to the appropriate country/government as applicable.
Orders refused at delivery and returned to us are subject to having return shipping costs and restocking fees withheld from any credits issued once the package has been returned to our warehouse.
For more information, please feel free to Contact us at firstname.lastname@example.org or for information concerning returns please see our Return Policy.
Return, Refunds & Exchange Policy
We have a 15-day return/exchange only policy, which means you have 15 days after receiving your item(s) to request a return and start your exchange for store credit only. . We do not offer cash refunds only store credit Gift Card.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Worn clothing or clothing with missing tags will not be accepted for an exchange. Clothing must be re-saleable also need the receipt or proof of purchase.
To request an exchange, you can contact us at email@example.com. If your return is accepted, you will be responsible for all return shipping label cost as well as a restocking and handling fee of $5.00 and up depending on your order amount minus your gift card balance. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/exchanges question at firstname.lastname@example.org or log into your member portal at www.whatifirise.com/members
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products,undergarments, swimwear, intimate wear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items or gift cards. All Sales Final.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a Gift Card in the amount minus all restocking fees and handling fees.