SHIPPING & RETURNS

The current international pandemic from COVID-19 is currently impacting our business in the following ways:

Domestic Shipping: We are still working hard to get your orders processed and shipped in a timely manner. Please be aware that depending on the shipping destination, your package may experience delivery delays. FedEx and USPS have both been impacted by the pandemic and shipping times have been slower than usual. Please contact us if you have further concerns.

Shipping Policy

                                                                             General Information

  • We work to ship out orders within 3-5 business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 7-10 business days to ship orders from our warehouse.

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 24 hours of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for exchange or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

 

                                                                   Domestic Shipping Information

  • Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays. All shipping cost and upgraded shipping cost is covered by the customer unless noted. 

    • Standard shipping with estimated delivery within 7-10 business days.

      • Orders under $150 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through DHL, USPS, or FedEx.

    • Paid Ground shipping with estimated delivery within 7-10 business days.

    • Paid 2 Day shipping with estimated delivery within 3-5 business days.

    • Paid 1 Day Express shipping with estimated delivery within 1-2 business day.

  • Paid shipping costs are calculated at checkout and are based on the weight of your package.

  • Delivery dates for ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

  • Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days as reported by the shipping carrier. Please contact us if you have any concerns about an express package delivery.

  • If your Express order is placed after 2pm CST, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

                                                                             

                                                                             International Shipping Information

  • All international packages are shipped via UPS and the various options available are presented at checkout. Rates are based on destination and package weight.

  • Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered.

  • International orders are subject to duties/customs fees at the time of checkout. We collect these fees at checkout and remit them to the appropriate country/government as applicable.

  • Select the items you would like to return,  with tags, unworn and new for store credit.

    • Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any credits issued once the package has been returned to us.

 

For more information please feel free to Contact Us or for information concerning returns please see our Return Policy

Return & Exchange Policy

                                                                            Need To Make A Return?

Hopefully you love everything you have purchased, but if something does not work out. select option that best suits your needs!

I.R.I.S.E. Beautique does not offer a Cash refund of any form of payment, however store credit will be given when return policy requirements have been fully met.  Store credit given in the form gift card minus fees. 

 

                                                                                        Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free, clothing must be re-saleable to return for store credit only. 

  •  All Original tags must be attached & intact.

  • If you feel you have received a defective or damaged item, please contact us within 1 business days of the delivery date and provide pictures via email at www.whatifirise.com/contact

  • Shoes must be shipped back in their original shoe box, unworn with price tag on bottom of shoe soul and insole. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.

    • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.

  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

    • Hats and Beanies

    • Any items marked 50% off or more at time of sale

    • Gift cards

    • Flash Sale Items & Pop Up shop Purchases on location. 

    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

  • Clearance Items 

    Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry

 

                                                                                            How To Make A Return

  • Return For An Exchange:

    • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).                                                                      

    • Return For Store Credit:

    • Must be postmarked within 15 days of the delivery date.

    • If using a label provided through our return portal, shipping is  (U.S. customers only) will be deducted from refund amount. Otherwise shipping costs are the customer’s responsibility.

    • There Are Two Ways To Send A Return:

    • Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-

    • Submit a return request (through our Customer Service Portal) and we will e-mail a return shipping label to you (see below for Customer Service Portal Instructions, cost will be deducted from store credit.

    • When Mailing A Return: email for mailing address

    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our Beautique!

    • Please provide either the original receipt with your name and order number in the package.

  • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

  • Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).

  • If An Ineligible Item(S) Is Returned To Us:

  • Final sale items/returns postmarked after 15 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.

  • Returns that are postmarked after 16 days of delivery date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.

                                                                            Customer Service Portal 

  • The customer service portal has been designed for domestic (U.S.) orders and returns. If you are an international customer please return your package to us using the alternative process outlined above.

  • Visit our Customer Service Portal.

  • Type in the e-mail address attached to the order you want to return, and the order number.

  • Select the items you would like to return for  store credit.

    • Depending on the date the order was delivered, as well as other eligibility requirements, some items may not be eligible for return. Please review our entire return policy and contact us if you have any other concerns.

  • If you choose store credit we will e-mail you a return shipping label within business hours and the cost of the label will be withheld from your total credit amount. Please note that original shipping charges are not refundable.

  • NOTE: Returns cost are covered by customer.  Returns from multiple orders cannot be combined into one return package.

  • If you are returning multiple items from one order, you can put all of those items in one package and use the one return label that from a carrier of your choice. The only time you should put items from the same order in different packages is if you decide to return something from that order after we have already issued you a return label for previous return requests.

  • You can print off the return shipping label and affix it on your package, then take it to your local carrier.

  • Labels cannot be used more than once. If a label is used more than once to return multiple items, we reserve the right to withhold additional funds from a return to cover the return shipping cost.

If you have any questions about the process above please Contact Us!

                                                                                   

I Realize I'm Strong Enough
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